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Advancing Customer Care
This website provides easy access to new thinking and trends around providing care in business with expert content articles.
We are excited to explore new levels of Customer Care strategy with you!
Preparing for the Customer Care Economy
Customers have endless exposure to spending choices in today’s connected world.
Rising above market challenges in the Customer Care Economy helps businesses stay relevant to customer needs and build competitive advantage.
CXCarePro offers fresh content to help you out-care the competition.
Areas of application for Care
All industries need to stay connected to customer needs and wants.
CXCarePro™ provides regular content in the following industry channels.
Today we are witnessing a new revolution, precisely, the customer experience revolution after the industrial revolution, the digital revolution. Welcome in the Customer Experience Economy !
The pandemic has negatively impacted team dynamics. The solution? Camaraderie. Business communities worldwide have seen profound isolation and dislocation as result of the pandemic.
Pandemic Impact on Healthcare Staff and Management Relationships Understanding negative & positive consequences Hospitals around the world are certainly used to the complexities associated with …
the C.A.R.E. Model
The CXCarePro™ content experts have developed a new model to frame a Customer Care Economy strategy that applies across industries.
The model focuses on four connected areas that when pursued effectively, allows for new levels of customer engagement and relevancy:
Meet The Experts
Diane S. Hopkins is a Certified Experience Economy Expert and Senior Leader of the Healthcare Practice for Extens-Consulting in Europe and US. She works with physician groups and health systems to develop patient experience strategy and train internal coaches.