Access Fresh Insights
Advancing Customer Care
This website provides easy access to new thinking and trends around providing care in business with expert content articles.
We are excited to explore new levels of Customer Care strategy with you!
Preparing for the Customer Care Economy
Customers have endless exposure to spending choices in today’s connected world.
Rising above market challenges in the Customer Care Economy helps businesses stay relevant to customer needs and build competitive advantage.
CXCarePro offers fresh content to help you out-care the competition.
Areas of application for Care
All industries need to stay connected to customer needs and wants.
CXCarePro™ provides regular content in the following industry channels.
Helping Frontline Teams Recover From Covid Stress to Better Serve Customers Gathering Useful Patient Insights to Drive Patient Experience Culture The pandemic disrupted every type …
Extreme Listening for Exceptional Patient Experiences Gathering Useful Patient Insights to Drive Patient Experience Culture The days of patient feedback programs only involving a phone …
the C.A.R.E. Model
The CXCarePro™ content experts have developed a new model to frame a Customer Care Economy strategy that applies across industries.
The model focuses on four connected areas that when pursued effectively, allows for new levels of customer engagement and relevancy:
Meet The Experts
Diane S. Hopkins is a Certified Experience Economy Expert and Senior Leader of the Healthcare Practice for Extens-Consulting in Europe and US. She works with physician groups and health systems to develop patient experience strategy and train internal coaches.