Access Fresh Insights

Advancing Customer Care

This website provides easy access to new thinking and trends around providing care in business with expert content articles.

We are excited to explore new levels of Customer Care strategy with you!

Preparing for the Customer Care Economy

Customers have endless exposure to spending choices in today’s connected world.

Rising above market challenges in the Customer Care Economy helps businesses stay relevant to customer needs and build competitive advantage.

CXCarePro offers fresh content to help you out-care the competition.

Areas of application for Care

All industries need to stay connected to customer needs and wants. 
CXCarePro™ provides regular content in the following industry channels.

Healthcare Channel

Serving patients require building patient satisfaction and engagement supports quality, safety and solid business metrics.
Learn more

Income & Career Channel

This channel helps to support the new ways people work and build income.
Learn more

Entertainment & Travel Channel

Entertainment businesses deal with discretionary spending where care of the customer must be top priority.
Learn more

Product & Retail Channel

Consumer shopping has changed due to the impact of the digital boom and quarantine restrictions around the world.
Learn more

Finance & Security Channel

Consumers desire a sense of security more than ever in a world filled with uncertainty. 
Learn more

Transportation Channel

Pent up demand to travel further and more frequently will unfold as the pandemic becomes more controlled. 
Learn more

Healthcare Channel

Income & Career Channel

Entertainment & Travel Channel

Product & Retail Channel

Finance & Security Channel

Transportation Channel

Recent Articles

Discover high-quality articles written by experts of the area and have the content you need for your interested area.

Reimagining Healthcare in the Experience Economy

Today we are witnessing a new revolution, precisely, the customer experience revolution after the industrial revolution, the digital revolution. Welcome in the Customer Experience Economy !

Read More →

Camaraderie, A Tool for Productivity

The pandemic has negatively impacted team dynamics. The solution? Camaraderie. Business communities worldwide have seen profound isolation and dislocation as result of the pandemic.

Read More →

Pandemic Impact on Healthcare Staff and Management Relationships

Pandemic Impact on Healthcare Staff and Management Relationships Understanding negative & positive consequences Hospitals around the world are certainly used to the complexities associated with …

Read More →

Introducing
the C.A.R.E. Model

The CXCarePro™ content experts have developed a new model to frame a Customer Care Economy strategy that applies across industries.
The model focuses on four connected areas that when pursued effectively, allows for new levels of customer engagement and relevancy:

Meet The Experts

Diane S. Hopkins is a Certified Experience Economy Expert and Senior Leader of the Healthcare Practice for Extens-Consulting in Europe and US. She works with physician groups and health systems to develop patient experience strategy and train internal coaches.

"Companies must constantly look for ways they may inadvertently be creating paths of most resistance for their customers.  There will always be a smart competitor waiting to take your customers by the hand and lead them to a better solution."
Diane S. Hopkins
Senior Leader Healthcare Practice for Extens Consulting
Emmanuel Richard is a Customer Experience Expert who launched Extens Consulting in 2013. Its goal is to support the human and digital transformation of organizations to unite all stakeholders around the customer and meet the challenge of service.
"It is a REVOLUTION, just like the industrial revolution and the digital revolution. Industry and digital have respectively mechanized and automated a part of our daily life as consumers. We believe that CARE RESHAPES RELATIONSHIPS between brands and customers."
Emmanuel Richard
CEO of Extens Consulting
Scroll to Top