Out Care the Competition with the C.A.R.E. Model
Access Fresh Insights
Advancing Customer Care
This website provides easy access to new thinking and trends around providing care in business with expert content articles.
We are excited to explore new levels of Customer Care strategy with you!
Preparing for the Customer Care Economy
Customers have endless exposure to spending choices in today’s connected world.
Rising above market challenges in the Customer Care Economy helps businesses stay relevant to customer needs and build competitive advantage.
CXCarePro offers fresh content to help you out-care the competition.
Areas of application for Care
All industries need to stay connected to customer needs and wants.
CXCarePro™ provides regular content in the following industry channels.
Healthcare Channel
Income & Career Channel
Entertainment & Travel Channel
Product & Retail Channel
Finance & Security Channel
Transportation Channel
Healthcare Channel
Income & Career Channel
Entertainment & Travel Channel
Product & Retail Channel
Finance & Security Channel
Transportation Channel
Recent Articles
Discover high-quality articles written by experts of the area and have the content you need for your interested area.
Unlock the secrets of the C.A.R.E.™ model now!
Why your Hospital Needs an Ease Strategy
Helping Frontline Teams Recover From Covid Stress to Better Serve Customers
Introducing
the C.A.R.E. Model
The CXCarePro™ content experts have developed a new model to frame a Customer Care Economy strategy that applies across industries.
The model focuses on four connected areas that when pursued effectively, allows for new levels of customer engagement and relevancy:
- Camaraderie - how relationships are formed and nurtured between the company and the customers and among the staff serving customers.
- Authenticity - how offerings are aligned to customer desires and how staff are prepared to understand customer needs and preserve customer trust.
- Reliability - how operations, sales, marketing are well integrated so that customers can count on high standards and access.
- Ease - how companies continually consider customer effort to reduce any friction.
Meet The Experts
Diane S. Hopkins is a Certified Experience Economy Expert and Senior Leader of the Healthcare Practice for Extens-Consulting in Europe and US. She works with physician groups and health systems to develop patient experience strategy and train internal coaches.
