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Patient Experience is a Leadership Strategy
If you really want to provide a great patient experience, we must move from individual initiative to collective initiative. And who better than the people …
Creating a Patient Centered Culture
It’s important to remember that the clinical aspects of healthcare are wrapped in an experience. Medical professionals have to understand that the overall experience for …
New Solutions for Healthcare Providers
It is through the encounter with Diane Hopkins who is an expert in the economy of health that we decided together to develop support for …
US Healthcare focusing on Value-based Care
Unlike european countries, healthcare in the us has private and public offerings and it’s consumer driven. And, as a result providers must attract and retain …
The Game Changes in Healthcare
The Game changes in Healthcare The rules of the game in the field of healthcare are changing! Until recently the clinical aspects of hospital care …
Reimagining Healthcare in the Experience Economy
Today we are witnessing a new revolution, precisely, the customer experience revolution after the industrial revolution, the digital revolution. Welcome in the Customer Experience Economy !