The Game changes in Healthcare

The rules of the game in the field of healthcare are changing!

Until recently the clinical aspects of hospital care received most attention. Now the entire patient experience has been shown to impact quality of care and patient satisfaction is a key priority for physicians and hospitals.

Why has patient experience become a high priority in the US healthcare industry?

As patient experience reporting became more transparent, how did medical staff adjust?

What are some of the initial steps a hospital needs to take to strengthen their consumer experience culture?

How do you define patient experience after your years of studying the topic?

Expand your impact in the Customer Care Economy !