Healthcare
It’s said that the first wealth is health and consumer demand for exceptional healthcare experiences continues to expand.
If you serve patients in outpatient, inpatient or medical office settings you know that building patient satisfaction and engagement supports quality, safety and solid business metrics.
The CXCarePro™ Healthcare Channel delivers monthly features on ways the healthcare industry can strengthen performance in the Customer Care Economy.
Why your Hospital Needs an Ease Strategy
Screening Front Line Staff for Their Patient Experience Impact Preparing New and Existing Staff to be Chief Moment Officers Sometimes businesses get distracted and forget …
Helping Frontline Teams Recover From Covid Stress to Better Serve Customers
Helping Frontline Teams Recover From Covid Stress to Better Serve Customers Gathering Useful Patient Insights to Drive Patient Experience Culture The pandemic disrupted every type …
Extreme Listening for Exceptional Patient Experiences
Extreme Listening for Exceptional Patient Experiences Gathering Useful Patient Insights to Drive Patient Experience Culture The days of patient feedback programs only involving a phone …